FAQ
What Happens Once We Inquire With You?
Our process is simple and transparent! Here's what you can expect:
Initial consultation to discuss your vision
We provide rough cost estimates and concept ideas (inspiration photos or hand-drawn sketches)
A non-refundable deposit is required ($1000 or 50% of the rough estimate, whichever is higher)
Initial mockups and renderings are created based on your input
We finalize a service or rental agreement
Finalize the designs to your satisfaction
Fabrication begins!
Pre-event status updates are provided (typically 2-3 weeks prior)
The final balance is due one week before the event
How Long Does It Take To Complete A Project?
We wish we could snap our fingers and deliver your dream project instantly, but great design takes time! Our typical lead time is 4-6 weeks from the date of the approved design. If you're open to repurposing something from our existing inventory, we can often reduce the turnaround time and cost. We also offer rush services for a reasonable fee if you're on a tight timeline.
What Form Of Payment Do You Accept?
We accept PayPal, credit cards, checks, and wire transfers. Checks and wire transfers are preferred. Please note that PayPal and credit card payments will incur a 3.5% fee.
Do You Require A Deposit?
Yes, we require a non-refundable deposit of $1000 or 50% of the estimated cost (whichever is higher) to secure your date. If additional items are added after the initial deposit, we’ll request an additional deposit to maintain the 50% balance of the total project cost. The final balance is due one week before the event.
I Might Have To Reschedule Or Cancel Due To Rain. Is My Deposit Still Non-Refundable?
For custom fabrications, the deposit is non-refundable if you cancel. However, if your project didn’t require extensive fabrication (e.g., repurposing an existing backdrop), we may be able to offer a partial refund or credit toward a future event, depending on how far in advance you notify us. If you need to reschedule and we’re unavailable on your new date, the deposit remains non-refundable.
What Additional Fees Should I Be Aware Of?
Here’s a breakdown of potential fees beyond design and fabrication:
Design Fee: Covers the expertise and creativity that goes into your custom design
Fabrication Fee: For the production of your custom pieces.
Installation/Strike Labor: Our crew handles installation and breakdown to ensure everything looks perfect.
Truck Rental & Fuel: Because, let’s face it, gas prices are no joke!
Rush Orders: If you need it fast and high-quality, it won’t be cheap!
Early Morning Delivery/Pick-up: Applies for deliveries before 8am.
Late Night Delivery/Pick-up: Applies for deliveries after 10pm.
Long Rental Period: Rentals include 5 hours of use from the time of installation. Additional hours are $75/hr.
Inconvenient Installs/Pick-ups: If installations are on anything other than the ground floor or require navigating stairs, elevators, sand, or gravel (anything where we can't use dollies or carts), additional fees apply.
Damaged Products: If items are returned in worse condition than when they were installed, additional charges may apply.
How Far Do You Travel For Events?
We primarily serve the San Francisco Bay Area within a 30-mile radius of Union City, CA. We can do destination events on a limited basis, depending on the project. Additional fees apply for extended travel, and we’ll determine whether we can deliver or ship products or source materials/tools at the destination.
Can I Pick Up And Install Myself?
Size and complexity of the installation
If you have a vehicle that can accommodate the items
Your ability to install the setup professionally
Our builds are usually designed to require our crew for installation, as they are familiar with the setup and can troubleshoot if needed. Attempting a “simple DIY setup” often doesn’t yield the same polished, professional look!
Can I keep The Pieces You Make For My Events?
Most of our builds are intended for rental purposes and aren't designed for long-term use. If you want to purchase a build, let us know when booking, and we can adjust the materials accordingly for durability. In many cases, personalized signage or smaller components of the build can be made as keepsakes upon request.
I Love The Mockup! Can I Make Changes?
Of course! We want you to be completely happy with the designs before we move into fabrication. You can make revisions to the mockups, and we allow up to two major changes (e.g., a complete redesign) at no additional cost. Smaller tweaks, like adjusting colors or dimensions, are included. If further revisions are required beyond the two major changes, an additional design fee may apply.